Network Specialist

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry’s most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels.

WHAT YOU WILL DO

The Network Specialist role centers on network tasks, like handling calls from hotel staff, managing incidents related to network, hardware, and software problems, and ensuring timely resolution. The ideal candidate needs strong skills in various hardware, software, and networking tech, capable of delivering quick solutions under pressure. They must also excel in all GuestTek products and services.

Addressing/Resolving Network-related issues by answering calls and emails from hotel staff members or GuestTek’s on-site contractors
Create, update and resolve trouble tickets within Halo
Work with your team colleagues and leaders to meet our internal SLAs

TECHNOLOGIES WE USE

• Networking solutions by Ruckus/HP(Aruba)/Cisco/Brocade and many others
• Majority of work done on Linux-based servers
• Internally developed products
• Remote access to our client’s infrastructure

REQUIREMENTS:

• Networking Knowledge
• Proficient in English
• Strong problem-solving skills
• Willingness to learn
• Available to cover shifts supporting a 24/7/365 operation
• Being a team player
• Ability to work under pressure
• CCNA/CCNP is an asset

BENEFITS:

• You will have a possibility to develop in Poland and in EMEA region
• You will have the possibility to work in a hybrid model & flexible working hours schedule
• We offer you a permanent job based on employment contract
• We provide support for medical expenses, including private medical care and dental costs
• We support you if you are sport’s lover by covering 50% of Multisport card’s costs
• We grant you solid PPK system along with the Legal consultations program
• You will find in our city center office a full stock kitchen with no coffee limitation